Chloe Bennett
Customer Success ManagerEmail:chloe@zendesk.com
Phone:+353 1 555 0125
Location:Dublin, Ireland
Professional Summary
CSM with 6 yrs managing $18M book of business. Net revenue retention 132% two years running. Known for clear communication, ownership, and shipping measurable outcomes. Combines strong sales fundamentals with cross-functional collaboration and a bias for execution.Experience
Feb 2022Present
Senior CSM, EMEA
Zendesk · Dublin
• Managed $18M ARR portfolio (48 enterprise accounts)• Achieved 132% NRR two consecutive years
• Launched EMEA customer advisory board (24 members)
• Shortened sales cycle 11% via tighter discovery and mutual action plans
• Built pipeline of $5M covering 4x of target
Jan 2022Dec 2023
Account Manager
Quota Labs · New York, NY
• Built pipeline of $10M covering 3x of target• Won competitive displacements against 3 incumbents
• Mentored 5 AEs who all hit or exceeded quota
• Led executive business reviews for top 8 accounts
• Partnered with CS to lift NRR to 123%
Skills
Gainsight, Salesforce, Zendesk, ChurnZero, Executive Business Reviews, QBR, Renewals, UpsellProjects
Expansion Motion (Zendesk)
Salesforce, MEDDPICC, Gong, Outreach, Negotiation, Pipeline Management
• Documented learnings reused by peer teams
• Recognized in team/org review for execution quality
Competitive Win Program
Salesforce, MEDDPICC, Gong, Outreach, Negotiation, Pipeline Management
• Documented learnings reused by peer teams
• Recognized in team/org review for execution quality
Pipeline Hygiene System
Salesforce, MEDDPICC, Gong, Outreach, Negotiation, Pipeline Management
• Documented learnings reused by peer teams
• Recognized in team/org review for execution quality
Expansion Motion (Zendesk)
Salesforce, MEDDPICC, Gong, Outreach, Negotiation, Pipeline Management
• Documented learnings reused by peer teams
• Recognized in team/org review for execution quality
Education
B.A, International Business
Trinity College Dublin
Dublin